Last Updated: [Insert Date]

Welcome to Saracina Home! These Terms and Conditions govern your use of our website (www.saracina-home.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Customers

Saracina Home serves design-conscious customers worldwide (excluding Asia and certain remote areas) who appreciate contemporary furniture that blends functionality with modern aesthetics. Our products cater to homeowners seeking quality bedroom, dining, and home office solutions.

2. Website Use

2.1 Access and Eligibility

You must be at least 18 years old to make purchases through our website. By using our site, you confirm that you have the legal capacity to enter into binding contracts.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

2.3 Prohibited Uses

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access or scrape our site

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our contemporary furniture products, including dimensions, materials, and finishes. However, slight variations may occur, and product images may show slight differences in color due to monitor settings.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Customization

Most of our furniture comes as shown on our website. Customization options may be available for select products – please contact our customer service for details.

4. Orders and Payments

4.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and the formation of a contract between us.

4.2 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. For security, we do not store your payment details.

4.4 Order Changes

If you need to modify your order, please contact us immediately at [email protected]. We cannot guarantee we can accommodate changes once an order enters processing.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days of receiving your payment.

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (via DHL or FedEx): $12.95 flat rate, delivery within 10-15 business days after shipment
  • Free Shipping (via EMS): For orders over $50, delivery within 15-25 business days after shipment

5.3 Delivery Areas

We ship worldwide except to Asia and certain remote locations. International shipments may be subject to customs fees, taxes, or duties which are the customer’s responsibility.

5.4 Delivery Issues

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected] with photos of the issue.

6. Returns and Refunds

6.1 Return Policy

We want you to love your Saracina Home furniture. If you’re not completely satisfied, you may return most items within 15 days of delivery, provided they are:

  • In original condition (unassembled, unused, with all packaging and tags)
  • Accompanied by proof of purchase

Important: For hygiene reasons, the following items are final sale unless defective:

  • Bedroom furniture with upholstery (beds, headboards, bedroom benches)
  • Hammocks

6.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for our return authorization (within 2 business days)
  3. Repackage the item securely in its original packaging
  4. Ship the item back (you are responsible for return shipping costs unless the item is defective)

6.3 Refunds

Refunds are processed within 7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6.4 Exchanges

We offer exchanges for items of equal or greater value. For higher-priced items, you’ll pay the difference; for lower-priced items, we’ll refund the difference.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Saracina Home or its licensors and is protected by intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

Saracina Home shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products beyond the purchase price of the item in question. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State], USA, without regard to its conflict of law provisions.

11. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions:

Saracina Home
2330 Arlington Avenue
DICKEYVILLE, US 53808
Email: [email protected]