Welcome to Saracina Home’s FAQ section! We’ve compiled answers to the most common questions about our stylish, affordable furniture and seamless delivery service. Can’t find what you need? Contact our friendly team at [email protected].

About Our Products

What styles of furniture does Saracina Home offer?
We specialize in contemporary furniture with industrial-chic influences, offering everything from glamorous side tables to functional home office collections. Our products balance style and practicality for modern living spaces.
Are your furniture pieces pre-assembled?
Most items arrive fully assembled for your convenience, though some larger pieces like bookshelves or dining sets may require simple setup. Assembly requirements are clearly noted in each product description.
Do you offer complete bedroom or dining room sets?
Yes! We offer coordinated collections including bedroom furniture sets and dining room collections, making it easy to furnish your space with matching, stylish pieces.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications within 2 hours of placement by emailing our customer care team. After this window, changes may not be possible as we begin processing your order.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
Standard Shipping ($12.95 flat rate): Faster delivery via DHL/FedEx (10-15 business days)
Free Shipping: Budget-friendly EMS delivery (15-25 business days) for orders over $50
Do you ship internationally?
Yes! We deliver worldwide except to a few remote areas in Asia and other locations. Our global network ensures your furniture arrives safely wherever you are.
How can I track my order?
You’ll receive tracking information via email once your order ships. You can monitor your package’s journey from our Wisconsin warehouse right to your doorstep.
What if I’m not home when delivery arrives?
Carriers will typically leave a notice with instructions for pickup or rescheduling. For larger items, we recommend being available or arranging for someone to accept delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

Customer Support

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.

Still have questions? We’re happy to help! Reach out to our customer care team at [email protected] or browse our collections to discover affordable, stylish furniture with effortless delivery.